Return & Refund Policy
Last updated: 16 October 2026
At Treasures by Nush, our creations are handmade with care. We want you to feel confident when placing an order, so please read this policy and contact us if you need clarification before confirming your purchase.
Returns and exchanges
Return and exchange requests are considered case by case. Approval is not automatic. Please contact us with your order details and explain the issue so we can review your request and advise what options, if any, are available.
How to contact us
Contact us through WhatsApp at +94 75 035 0032. Please provide your order details and clear photos if they help explain the concern. We will review the information and respond with the next steps.
Before placing an order
Because our products are handmade and some orders may involve customisation, please ask any questions about product details, sizing, colour, customisation and availability before confirming your order.
Refunds
If a return or refund is approved, we will confirm the applicable arrangement with you directly before proceeding. This page does not promise a particular refund method or timeframe. Any rights that apply under relevant consumer-protection laws remain unaffected.